Tina serves as Senior Vice President of Customer Service Operations for Comcast Cable Communications, Inc. She is responsible for operations process improvements, billing, credit and collections initiatives, employee selection and development programs, and quality assurance for Comcast’s call centers. Additionally, Tina is responsible for call center performance tracking, analysis and customer satisfaction research activities.
Tina began her career with Bell Atlantic (Verizon) as Manager of Call Centers for Small Businesses in the Pennsylvania and Delaware areas. She then moved on to PECO Energy as Call Center Manager for call centers serving 1.5 million customers. Tina was able to use her operations experience to identify and share customer care best practices in her role as Practice Manager for GartnerGroup’s Contact Center Assessment service. She also built the Customer Care practice at Software Consulting Group.
A College of Commerce & Finance graduate of Villanova University, Waters currently is enrolled in the University of Pennsylvania’s Master’s of Science in Organizational Dynamics program. In 2002, Tina graduated from Comcast’s premiere leadership development program – Executive Leadership Forum. Tina completed the Harvard Business School and CTAM Executive Management program in 2003. She is a member and mentor for Women in Cable and Telecommunications and the National Association of Multi-ethnicity in Communications (NAMIC), former board member of CAACY (a youth social welfare advocacy agency) as well as a founding member of Telecommunications Excellence for Associates and Managers, the Pennsylvania and Delaware branch of the Consortium of Information and Technology Executives (CITE). Tina is a member of the Phi Beta Omega Chapter of Alpha Kappa Alpha Sorority, Inc.
Tina has received the YMCA of Delaware Achiever award and Villanova University’s Eby Award for Outstanding Post Graduate Achievement. Waters was recognized as one of the Top 50 Most Influential Minorities in Cable in Cableworld magazine. Additionally, Tina received the “Movers and Shakers” award from the American Women’s Heritage Society, Inc. and was recognized by the Philadelphia City Council for this honor. Additionally, Tina is the 2005 winner of NAMIC’s Paragon Award.
Tina resides in Plymouth Meeting, Pennsylvania with her family.
Tina plays a key role in Comcast’s efforts to provide outstanding customer service. Her leadership, vision and creativity continue to help Comcast as we bring customers the products and services that connect them to what’s important in their lives.