Customer Service Manager, Billing Conversion Expert Cable One, Inc.
April Avitia is the Customer Service Manager in Roswell, NM, and a Billing Conversion Expert for Cable One. She is an established leader with over 20 years of experience overseeing front office operational efficiency and process improvements, while enhancing customer relations. She has just received her Six Sigma Green Belt Certificate that will assist her in analyzing office productivity. She is responsible for the implementation of strategic Customer Experiences including the strategy around areas of focus, increasing communication, identifying management modifications, and providing overall advisory support. She works closely with the technical department analyzing work flow between all departments.
is also a Billing Conversion Expert; she is currently on assignment executing tests that will analyze the new billing environment and documenting all procedures while offering input on the new software. Her main focus is to reduce billing errors, eliminate account fall out, and generate exceptional processes that will create a steady workflow for all departments.
April is a graduate from International Business College with a Computer Accounting Certificate and is currently in the process of completing a Bachelor’s degree in Accounting. She enjoys spending time with her family, in her spare time she likes to read and volunteer within her community.