Project Manager, Customer Service Strategy & Operations Comcast
Caryn Williams is a Project Manager for Customer Service Strategy and Operations at Comcast. In this role, she is responsible for the end to end strategy and deployment of video new products from a Customer Care perspective. Serving as a liaison across local call centers and cross functional teams, Caryn monitor’s progress on new product launches and ensure the customer experience is not compromised. She is also responsible for designing, developing and implementing key documentation for the thousands of agents supporting video.
Caryn is an active member of the Philadelphia Public Relations Association (PPRA), where she serves as committee Vice-President and Board member. She is also active with the National Association of Multi-Ethnicity in Communications (NAMIC) Philadelphia, where she has served on various committees.
Caryn holds a Master’s of Arts (MA) in Broadcasting, Telecommunications, and Mass Media from Temple University and a Bachelor of Arts (BA) in Media Studies from The University of North Carolina at Greensboro.