Director, Customer Service Operations Charter Communications
Danessa Frazier currently serves as the Director of Customer Service Operations for Charter’s Business Customer Service Center located in Louisville, KY. In this role, Danessa oversees a contact center with over 450 employees. She is responsible for the leadership team, training department, reporting, budget and analytics team, workforce management group and facility management. The representatives in the center are able to care of business customers located in 41 states with their billing and repair needs.
During her almost 13-year tenure with Charter, Danessa has always held a leadership role within the Customer Service division. Prior to Charter, she has managed contact centers with third-party vendors and T-Mobile. She has 19+ years of experience leading, building, and coaching teams to high performance.
Danessa received a bachelor of science in business management.
Danessa is the mother of 2 sons who keep her busy during her free time transporting and cheering them on at all of their sports activities.