Deniese Mayfield

Deniese Mayfield

Deniese Mayfield

Manager, Customer Care Comcast Cable

Deniese Mayfield has more than 24 years of progressively responsible experience in the customer service/telecommunications industry.  Over the course of her career she has worked for three fortune 500 companies including AT&T Wireless, The Money Store and Verizon Wireless serving in a variety of positions in the Call Centers along with Sales and Operations.   While in these roles, Deniese contributed in various capacities to assist these companies through start-up, survival, turnaround and growth modes.

 

Ms. Mayfield joined Comcast in December 2012 as a Manager in the Repair Center of Excellence. Deniese has been instrumental in managing all phases of services provided by the Customer Account Executive that report under her organization. She has led her teams to achieve and deliver excellent levels of customer service, ensures call quality within the call center, and delivers tight operational and financial controls in a cost effective manner while assisting with developing and mentoring employees.  In addition, Deniese has led the New Hire Onboarding experience ensuring Comcast retain and attract top talent which she believes is a key success factor.

Prior to joining Comcast, Ms. Mayfield was as an Associate Director for Verizon Wireless, where she was responsible for the day-to-day operations of an incoming call center, ensuring customer and employee satisfaction metrics were achieved daily.  Deniese has a strong and clear understanding of customer service and employee satisfaction and believes the fundamentals of growing revenue, acquiring and retaining customers, reducing cost, employee enrichment and teamwork are the keys to an organization’s success.

 

Ms. Mayfield volunteers as a Big Sister with the Big Brother Big Sisters organization Houston Chapter and recently began serving on the board.

 

Deniese is a native Californian, but has lived in Houston for the last nine years with her daughter. Deniese holds a Bachelor of Science degree in Business Management from University of Phoenix.​