Vice President, Customer Service Operations Comcast Corporation
Donna Perkins serves Comcast as Vice President, Customer Service Operations. Donna has strategic and operational responsibility for Customer Care employee engagement initiatives, including career progression, employee feedback and recognition, and customer service agent retention. In addition, Donna is responsible for front-line employee communications as well as the successful deployment of new solutions, programs and products for all frontline Care employees.
Donna joined Comcast in 2000 as Project Manager, Customer Service Development, with responsibility for managing the development of new call centers and renovations of existing facilities, including overseeing design standards and budget planning. More recently, Donna was responsible for various operational programs, including eCare process improvements, agent desktop tool development and implementation as well as operational assessments identifying best practices.. Prior to joining Comcast, she held several key management positions with Keystone Mercy Health Plan in Philadelphia most recently serving as Project Director, Business Systems, where she managed the implementation of a new health care information system. She also served as Call Center Director, with responsibilities for managing more than 100 employees.
Donna received a BS in Marketing from Temple University. She is a graduate of the Leadership Philadelphia Core Program and the 2004 class of Comcast’s Executive Leadership Forum. Donna is active in several industry organizations including Women in Cable and Telecommunications, where she has served as both Treasurer and Secretary for the Philadelphia Chapter. She is an active member of the Cable Center Customer Care Committee as well as a member of Cable and Telecommunications for Marketing (CTAM).
Donna was the recipient of the 2006 CTAM Rainmaker award which honors individuals for extraordinary contributions to CTAM’s corporate initiative projects, from retail ventures to new product marketing and publicity. In 2004, she received the WICT Philadelphia Chapter Liberty award which honors members who are team players, embody leadership, innovation, excellence and risk taking.
Donna resides in Philadelphia with her husband, Bret and their two sons.