Sr. Director, Reliability Voice Engineering Comcast
Frances Augustine is the Senior Director of Reliability Engineering within the Technology, Product and Customer Experience (TPX) organization of Comcast Cable. She has supported the organization for the last 13 years and progressed from an engineering role into leadership.
Today she is tasked with care of the voice network platforms and services. In this role, she supports platform operations for Residential, Commercial, and Syndication solutions. She manages a high functioning engineering team distributed in Mt. Laurel, New Jersey and Denver, Colorado.
Frances is a result-oriented leader dedicated to moving the business forward and creating an exceptional customer experience. Her attention to engineering processes and interdepartmental relationships has been key to her success. She is attentive to the higher level business drivers while maintaining a keen understanding of the front-line day-to-day activities. As a proven performer, her focus is building and growing high functioning teams and leveraging automation to drive simple, elegant solutions.
Frances invests her spare time in programs that promote and recruit women in technology. With this, she supports her local Rocky Mt Chapter of WICT and the Comcast QCII mentor program. Supporting new talent interested in learning and improving their impact for the business what she hopes will be her legacy giving back.