Director, Engineering & Platform Services, Voice Operations Comcast Cable Corporation
Frances Augustine is a Director for Comcast in the Engineering and Platform Service team. She has worked in the telecommunications industry for 16 years 10 of which have been spent at Comcast. As a director in operations for transport, media gateway, CMS, and 911/Calea services she is strives to drive improvement. She has been pivotal in updating the support model for emergency services and has brought stability to the next generation solutions for over 11 million voice subscribers. Driving efficiency, she has successfully leveraged automation to ensure regulatory compliance and has taken strides to improve proactive issue detection. Frances is an advocate of embracing change, cultivating talent, supporting mentoring programs, and supporting women’s initiatives focused on growing diversity in the workplace.
Frances entered the industry initially via a CSU/Time warner co-op program and has worked for a few of the industry leaders including, Time Warner, Touch America, XO Communications, and Comcast. She joined Comcast in 2006 as an engineer in operational support of VoIp platforms, she then moved on to lead in product engineering driving efficiency and lean processing before returning to operation in support of the IMS platform evolution. Her technical background in switching & translations including a focus on process improvement has been pivotal in her success.
Her level of influence, leadership, and partnership will continue to grow as she continues to collaborate across industry groups, engineering and divisional teams, and regulatory organizations. Frances holds a BA degree from Colorado State University with a MBA from the University of Phoenix and currently holds several industry certifications. Frances believes time spent with family and friends are what fuels her as well as a strong commitment to the business and making a difference. She is married to John Augustine and has a son Clay that will graduate from CSU from the college of Engineering in May of this year.