Director, Customer Service Strategy & Operations Comcast
As Director of Customer Service Strategy and Operations, Jacquelyn Towle is responsible for driving go-to-market strategies and tactics for new products, strategy and operations for Comcast, currently focused on Multi Dwelling Unit (MDU) and bulk properties. Jacquelyn recently completed Comcast’s Customer Experience Transformation Rotation Program obtaining Lean Certification and leadership experiences throughout the company. She started her career at Comcast in 1999 as a lead for customer escalations and regulatory complaints. She has held several roles throughout Comcast ranging from communications, new product deployment program management, process and policy improvement and regulatory escalations carrier dispute.
Jacquelyn grew up in Oahu, HI and moved to Colorado her Sophomore year of High School. She obtained her B.A. from Ft. Lewis College in Durango, Colorado. She currently resides in Littleton, Colorado with her husband Brian and their two dogs, one of which just became a Tri-Paw due to osteosarcoma. Their son, Hunter, is pursuing a degree in mechanical engineering at Colorado State University.