Sr. Program Manager, Technical Services ARRIS
Jen Smeby is a Sr. Program Manager in the Technical Services
organization at ARRIS. In this role, she
works closely with the Global Technical Services management team to drive key
organizational initiatives and programs from conception through implementation. She leads multiple cross functional teams
working on alignment of processes and procedures, designed to improve both
internal business synergies as well as customer satisfaction. She drives integration
efforts in Technical Services as well as partnering with Supply Chain, PLM,
Sales and Operations.
Jen began her career in the cable industry in 2000, with
Digeo, Inc. in the Training and Services department. She held management roles in Deployment,
Operations and Customer Support. After
being acquired by ARRIS in 2009, Jen was a Technical Services Manager for
multiple product teams, moving into her current role in 2015.
She lives in Seattle, WA and enjoys spending time with
family and friends. She especially likes golfing, traveling, or enjoying a good
glass of wine. Jen also enjoys volunteering time with Special Olympics
Washington and supporting animal rescue efforts.