VP of Operations, Field Operations Charter Communications
Jessica Geremia has over 16 years in the MSO industry with progressive responsibility across Marketing, Product and Field Operations. In her current role as VP, Region Field Operations at Charter, she leads a team of Directors who produce operational and safety strategy and guidance to support Field Technicians and their leadership. In addition, her responsibilities include oversight of the Regional Support Center, which is responsible for dispatching technicians, reducing trouble call volume and completing other administrative tasks.
Jessica joined Charter in 2016 as the Director, Process Engineering, Field Operations focused on establishing policies and processes for Field Technicians supporting Enterprise customers. She has since held various progressive positions including VP of Process Engineering, Field Operations and AVP for Field Operations in the South Region leading a team of over 700 Field, Maintenance and Construction technicians. Prior to joining Charter, Jessica spent 10 years at Cablevision in both Product and Marketing where she lead the Digital Product team, e-commerce transformation, ran the .net customer portal and managed the Customer Communications team to drive on-boarding, retention and customer education marketing campaigns.
Jessica graduated from the State University of New York College at Geneseo, with a BS in Business Administration and a BA in Art Studio. In her free time, Jessica enjoys playing Ice Hockey with her family.