Vice President, Customer Care Comcast
Jill Stauffer serves as Vice President of Customer Care for Comcast’s Western New England Region, and is responsible for ensuring that Comcast’s more than 800,000 customers in more than 300 communities throughout the region receive a superior customer experience every time they interact with the company. She is responsible for the overall performance of the region’s Customer Care group, overseeing more than 400 local Customer Care employees located in three call centers across the region.
Jill previously served as Senior Director of Sales & Retention for Comcast’s NorthCentral Division Customer Care group, where she helped prepare Customer Account Executives to sell Comcast’s highly successful Triple Play Bundle and led the evolution of the sales culture and retention initiatives. Prior to that, she served as Director of Telesales for Comcast.
Jill has more than eleven years of experience in the cable industry, having begun her career with MediaOne, and more than 18 years of management experience, previously holding management positions with Forrester Research, Inc. and United Parcel Service.
Jill has served on the National Board of Directors of the Human Rights Campaign 2005- 2009 and also served as a 2008-2009 Community Investment volunteer for the United Way of Central and Northeastern Connecticut. In 2009, she was recognized by the New Britain YWCA Foundation with a Women in Leadership Award for her exemplary leadership. Stauffer, a resident of Boston, MA., holds a bachelor’s degree in exercise physiology from Arizona State University.