IT Service Desk & Support Manager Sparklight
Joan Sliman is the IT Server and Storage Support Manager for Sparklight and Cable One. She is responsible for the operations team that provides administration, support, maintenance and compliance for the infrastructure environment.
Joan has been with Sparklight/Cable One for 15 years, holding various technology and leadership positions as the company has grown and the IT department has evolved. During this time, her focus on process improvement, standardization and automation has helped shape an operational environment that embraces continual improvement.
Joan is certified with Lean IT Foundations and Leadership, ITIL v3 and Organizational Change Management. Joan holds a BBA in Information Systems with a minor in E-Commerce from the University of Toledo.