Joy Sivec

Joy Sivec

Joy Sivec

Senior Manager, Customer Care Training Time Warner Cable

Joy Sivec, Senior Manager, Customer Care Training, has over 14 years of experience working in various Customer Care and Learning & Development roles with Time Warner Cable.

She is currently responsible for training and development in 6 call centers across North and South Carolina, leading the implementation of strategic training programs that build skills and create an environment of high energy and top performance.  Joy directs a customer-focused learning team who shares an enthusiastic commitment to customer service as a key driver for achieving business goals.

As a training leader, Joy holds Time Warner Cable’s Instructor Skills Master Certification and Master Sales Trainer Certification, along with a Development Dimensions International (DDI) Certification.  She is currently enrolled in The University of Phoenix’s Business Management program and will earn her Bachelor’s degree with a focus in Human Resources.

Joy has been a Carolina Chapter Member of WICT since 2007 and has served as a committee chair for the 2009 Chapter Fall Conference.  She is also an active member of American Society of Training and Development (ASTD), Midlands Chapter.  Joy is a Girl Scout Brownie leader who loves being a Mother of 3 beautiful children.