Manager, Customer Experience Comcast Cable
Joyce is a Customer Experience Manager at Comcast. In this role, Joyce executes on the organizational vision through sound strategy on leadership development, employee engagement and customer retention efforts. Leading the charge for the central division, Joyce partners with fellow Leaders within her division and across Comcast to successfully drive key performance measurements of the overall customer and employee experience.
Over her 14-year career with Comcast, Joyce has held several roles, acquiring extensive employee engagement, relationship-building, coaching and development expertise. She has a natural and strong passion for inspiring and developing others. She actively mentors individuals within and outside of her organizational structure at Comcast. She identifies talent and has shaped future leaders. Her strong desire to see others grow led her to become the founding mentor for a Leadership Development Program at her site, where she is currently the advising manager. She understands the importance of continually building the skills and knowledge required to be effective in an ever changing work environment and truly believes that if you put your all into your people, your people pay it forward which leads to fostering a successful organization.
Joyce has led amazing projects at her site such as the launch of Net Promoter System (NPS) and Xfinity Mobile where she’s still a champion. She is active with the local Employee Resource Groups, BEN (Black Employee Network – North Florida Lead) and is a member of the Women’s Network. Joyce enjoys local and international travel to meet people from other cultures and seeing the world through her camera lens.