Quality Manager, Greater Boston Comcast
As a Quality Manager for Greater Boston, Judy is responsible for the oversight of all Quality Assurance functions within three Call Centers. She has overall program responsibility for supporting and implementing Comcast’s National Service Strategy within the region as well as call quality and work order accuracy initiatives.
Judy has been with Comcast for 11 years, ten in a leadership role. Prior to her current Quality Manager position, Judy was a Call Center Manager leading teams specializing in billing, technical and sales for video, internet and phone products. Prior to Comcast, Judy was an entrepreneur owning a floral business for 20 years.
Judy holds a Bachelor of Arts degree in Business Administration from Lesley University and an Associates degree in Floriculture from North Shore Community
As a long time resident, Judy lives in the Boston area with her family.