Director, Quality Strategy & Operations Comcast
As Director, Quality Strategy and Operations at Comcast, Kandyce Andrews is responsible for the alignment, application, and performance of the national quality program. Her strengths include collaboration, influencing, and strategic program management, coordinating numerous teams and quality organizations to ensure consistency in the program nationally. She also leads a team of two Managers and 15 Analysts who are responsible for assessing, identifying insights, and working with the national call center sites to drive performance improvement.
In this role, she successfully deployed a behavior based quality program to more than 2000 employees and leaders across seven geographic locations. In the first year, the quality team was able to improve the average score by more than 10% and significantly reduce the number of compliance accuracy flags.
Kandyce started her career at Comcast supporting internet and digital voice products and quickly transitioned into a role with Learning and Development. She held various positions including Trainer, Project Manager, and Senior Program Manager. As Senior Program Manager she developed and led the implementation of three high-potential development programs for more than 75 senior leaders. These programs were highly customized to role and function and allowed leaders to explore new ways to support their teams improve customer experience.
She lives in St. Louis, MO with her husband Chad and two children Charly and Clark. They enjoy spending time outside, enjoying local festivals, and exploring their new city. Born and raised in Baltimore, MD she is an avid sports fan supporting both birds, the Ravens and the Orioles.