Chapter Presidents: Southwest Operations Manager Cox Communications
Kathy Oakes is an accomplished Operational Leader with extensive telecommunications experience and people management skills. She currently works for Cox Business, a division of Cox Communications, and has since 2003. The company provides leading-edge technology solutions and products for all types of businesses. As the Manager of Order Management, Kathy is responsible for leading a department that consists of two supervisors and 30 front line employees that key 6,500 orders a month for Cox Business customers in Arizona. This team will be instrumental in enabling Cox Business to see revenue attainment of $2B in 2016.
Prior to coming to the telecom industry, Kathy spent eight years in various leadership positions in Call Center management in banking and customer service. Kathy has a proven track record of producing spectacular results. She has won several Circle of Excellence and Winner’s Circle awards. Kathy is known for her competitive style and creative approach for finding operational efficiencies. Kathy lives in Phoenix, is a dachshund aficionado, enjoys watching NASCAR races and traveling with her 16 year old daughter.
Kathy is the President of the Southwest Chapter of WICT (Women in Cable Telecommunications). She was awarded the Lucille Larkin Fellowship in 2014 by WICT for her contributions to the industry.