Director, Customer Service & Strategy Retention Comcast
Lisa Peace is the Director, Customer Service Strategy Retention for the Central Division at Comcast. In this role, her primary focus is to propel long-range planning for the Retention and Account Management call center teams. Lisa collaborates with internal partners at multiple levels of the organization to assist in driving strategic initiatives while enhancing the customer experience. She also leads the Operation and Strategy teams who support product fluency and education and drive key performance indicator improvement across the Retention sites in the Central Division.
Lisa joined Comcast in 2013 as the Senior Manager, Retention supporting the Macomb Retention call center in the Heartland Region within the Central Division. Most recently she served as the Senior Manager, Retention Effectiveness for all Central Retention sites.
Prior to joining Comcast, Lisa spent 20 years in various banking management roles in the private, corporate, and credit union segments.
Lisa attended Saginaw Valley State University where she received a Bachelor’s Degree in Criminal Justice, as well as received her Master of Business Administration from Walsh College of Business, both in the state of Michigan. She is also a certified Prosci Change Practitioner.
Lisa lives in Michigan with her family. Outside of work, she enjoys spending time with her family, being active and staying fit.