Senior Manager, Business Operations Comcast
Mercedes Aguila is currently the Senior Manager of Business Operations for the Central Division of Comcast where she supports an organization of over 2,400 employees. In her role, she acts as a strategic partner for Central Division Care Business initiatives including budget reviews, staffing, data analytics, compliance, and performance. In addition, she leads a team of five analysts who provide real-time operational support to leaders across multiple functional queues including account management, customer retention, and bulk customer contracts.
Mercedes grew up in Northeastern Pennsylvania and moved to the sunshine state of Florida 10 years ago when she started working at Comcast. In her spare time, she enjoys spending time with her husband and two children exploring nature while on walks, visiting amusement parks and traveling.