Michele Parks

Michele Parks

Michele Parks

VP, Human Resources Service Delivery Cox Communications

As the vice president of Talent Management for the
top provider of broadband cable telecommunications and entertainment services,
Michele oversees all aspects of leadership development, employee training,
talent review and succession planning as well as operational training for more
than 18,000 Cox Communications employees.

 

Beginning her HR
management career in 1992 in the challenging hotel and restaurant sector,
Michele served as a member of Walt Disney World Resorts HR management team.
While there she helped design key performance metrics successfully driving
increased customer satisfaction.

She transitioned
to the cable telecommunications industry in 2001, when she joined Charter
Communications Southeast Operating Division. As vice president of human
resources, a role she describes as a career milestone, Michele established and
oversaw the strategic direction for the operation’s human resources functions
across 13 states and serving 5,000 employees. Under her leadership, employee
opinion survey scores improved significantly and a performance management plan
was successfully deployed to all employees.

Michele earned her
Bachelor of Science in Hotel and Restaurant Management, Masters in business
from Rochester Institute of Technology and certification as a Senior
Professional in Human Resources (SPHR). She is member of Women in Cable and
Telecommunications (WICT) and of the Society for Human Resource Management.
Michele also serves on the board of the Cable and Telecommunications Human
Resources Association.

Characterized as
intense, energetic and fun-loving, Michele enjoys exercise and spending time
with husband Doug and their five children.