Director, Sales & Customer Care Tools Deployment Comcast NBCUniversal
Nadiah Malik is a Director of Sales and Customer Care Tools Deployment for Comcast with over 25 years of experience in the Telecommunications industry. In her current role, Nadiah is responsible for partnering with the Strategy, Product and Technology teams to deploy tools to the front line that are focused on improving the employee and customer experience. In this role, Nadiah works closely with various cross-functional teams at Comcast HQ as well as Division, Regional and Channel stakeholders across the country.
Prior to joining Comcast, Nadiah worked for Vodafone Global Enterprises as the Head of Sales Operations responsible for establishing a sales support organization for Vodafone’s Enterprise business unit in the United States. This role entailed creating an end-to-end support model for pipeline management, compensation planning, annual target setting and creating a frontline training organization. In this role, Nadiah was recognized as a ‘Top 100 Sales Leader and Operations Executive’ in Britain’s Hot Topics Magazine in 2016.
Nadiah started her career at Verizon (fka Bell Atlantic) as a frontline call center associate and quickly moved through the organization managing various roles including call center supervisor, Manager, Mid-Atlantic area Director and transitioned to HQ roles supporting sales growth for Verizon’s Business Door to Door and Retail programs. She also managed the scoping of online paid search partners and ran concurrent trials to identify the best model for brand marketing.
Nadiah has her MBA and is Green and Black Belt Six Sigma certified. She also has a Master’s Certificate in Project Management. Nadiah lives in New Jersey with her husband and 3 children. In her free time, Nadiah loves to travel, shop and is a food connoisseur!