Chief Customer Officer and General Manager, USA Afiniti
Orlando is the Chief Customer Officer and General Manager of the United States at Afiniti. He is responsible for business development, managing key client relationships, overseeing deployments, and managing Afiniti’s team, operations, and strategy in the US.
Orlando has been with Afiniti since 2008. Prior to joining Afiniti, Orlando served as a Senior Business Operations Manager at Chase, where he was responsible for inbound and outbound sales performance for card service, and for overseeing more than 2,000 employees in vendor operations in India, the Philippines, and South America. He also served as Vice President at Providian Financial, where he managed telemarketing quality and training teams to support inbound and outbound calling.
Today, Orlando serves on the Global Board of Directors for The WICT Network, the Board of Directors for the National Kidney Foundation, and the Executive Advisory Board for Ignite Worldwide.