Director, Customer Service Centers Comcast
Stephanie Arrigo is Director of Customer Service Centers for the Beltway Region for Comcast Communications. In this role, she is responsible for partnering cross-functionally by designing and implementing process improvements while maximizing resources, improving overall operational efficiency, and guiding the service center teams in providing exceptional customer service while achieving sales and compliance goals. Stephanie’s deployment scope crosses inbound sales, customer service, implementation of company guidelines and standards, ProCoach Advanced Certification, payment center management, merger assistance, employee retention and executive team servicing.
A director with over a decade of experience in the telecommunications industry, Stephanie Arrigo is proficient in developing and implementing innovative customer service initiatives and employee efficiency programs. Stephanie’s major accomplishments include her active participation in the Adelphia merger as Payment Center Manager; transformation of the Manassas Inbound Sales team as Manager of Inbound Sales; oversight of Sales and Bulk Service Teams and implementation of the first Payment Center Revenue Guidelines, Sales Standards and Goals as Manager of Retention and the Executive Service Team; and excellence as the first employee in the Beltway Region to achieve number one Advanced Certification for ProCoach, amplifying her superior customer service techniques and exceptional management skills to drive Comcast’s overall success.
Stephanie’s commitment to Comcast extends to her community involvement as well. Stephanie has served as a Comcast representative at numerous job fairs and community events including Career Fair Day at Godwin Middle School and the Mock Interview Programs at Stonewall Jackson High School. The mother of a young daughter herself, Stephanie is passionate about her participation in events that promote quality education for children such as the children’s book drive and Read Aloud program and the Back to School drives administered through the Comcast Payment Centers that collected school supplies and donations to benefit local schools. Although originally from Des Moines, Iowa, Stephanie considers the Beltway Region home and she continually strives to participate in community events through United Way, Comcast Cares Days and Saint Jude’s Children’s Research Hospital.
A member of Women in Cable Telecommunications, Stephanie was nominated and participated in the Lead at Success Program for the mid-Atlantic Region in which she was mentored by a Senior Leadership Team, cultivating her leadership style, advancing her loyalty to the Comcast brand, and expanding her personal commitment to providing exceptional customer service. Stephanie’s selection for participation in the Hire Right program at company headquarters, regional coaching panel position, and regional Turn Down the Volume project on Customer On-Boarding nomination are just some of the ways she has advanced herself within the company. But it is her team’s recent implementation of eight new process improvements and tools for inbound sales that truly demonstrate Stephanie’s loyalty and commitment to Comcast and its customers.