Suzanne V. Robinson
Director, Retail Experience & Operations Comcast
Suzanne V. Robinson started her career in sales order entry at TCG, a small Telecommunications company based in the World Trade Ctr. in Manhattan. After learning all she could about the sales support operation she moved west to take a job in the Customer Service Operations Center of that same company. She moved quickly up the ranks working on process improvement and training development for new initiatives. She was ultimately lured back east to join Comcast & help build customer service and operational processes for their fledgling Telco business. Luckily for her that was just the beginning of what she was given the opportunity to help create. She has been part of the Comcast family for 17 years with roles ranging in product development & customer service to vendor management & process improvement.
Suzanne’s current role is Director of Retail Experience & Operations. In this role her primary responsibility is ensuring that the 3000+ Xfinity Sales Consultants have the support & knowledge to do their jobs well. Most recently she’s been asked to help define the growth strategy supporting the Retail employees as well as cultivate opportunities to drive Retail traffic & sales with partners like XFINITY Communities & Comcast Business. Suzanne has spent over 6 years helping to grow & shape the Retail channel. She’s been most fortunate to see the evolution first hand and feel the overwhelmingly positive impact it’s had on its employees, communities and customers.
Suzanne graduated from Roger Williams University where she earned a B.A in Social Science with minors in both Business Administration & Psychology.
Suzanne spends her spare time with her husband, son & dog building adventures. From sailing & skiing to Tae Kwon Do and biking – she’s not one to sit still for very long.