Senior Manager, Customer Service & Operations Comcast Cable
Taketia Brownlow is Sr. Manager of Customer Service Strategy and Operations at Comcast Cable Communications and a member of the company’s Vendor Management Organization.
Since 2011, Taketia has been responsible for aligning the Service Partners around the OneComcast business strategy to provide Customers with a consistent and quality experience, with a team of 6 vendors and nearly 4,500 vendor employees in 5 countries around the world.
Taketia manages the relationship, overall operation, performance and contractual compliance of the Service Partners supporting the Central Division. Further responsibilities include development, implementation and administration of strategic sourcing; and evaluation of partner compliance to Comcast’s financial and operational policies, processes and procedures. Taketia also serves as liaison for the National Vendor Management Team and all Business Units within the Central Division Care Organization.
Taketia served on the 2013 evaluation committee along with the National Vendor Management and Procurement Team in the National Comcast Care Outsourcing Vendor RFP Selection Process for $500M annual spend.
Taketia joined Comcast in 2007 as Manager of Resource Management for the Advanced Solutions Center in Madison, MS. In this role, she was responsible for improving the overall effectiveness and efficiency of the customer experience. She led the Resource Management Group which included the Workforce Management, Quality Assurance and Helpdesk Support Teams. Other major responsibilities included management of vendor relations and liaison for the Retention Organization by leading customer service strategy, commission and workforce optimization efforts.
Before joining Comcast, Taketia held various Customer Service and Operations leadership positions with Convergys and Wal-Mart.com.
Taketia is a graduate of the University of Southern Mississippi in Hattiesburg, MS; where she earned a Bachelor of Arts degree in English in 2003 and a Bachelor of Arts degree in Administration of Justice in 2001.