Sr. Manager, Communications Comcast Cable
Trinh Le is the Senior Manager of Communications for the National Customer Operations department located at Comcast Headquarters. In her current role, Trinh is responsible for developing cross-channel, messaging to Comcast customers, with a focus on strategically ensuring all communications are written, presented, and coordinated in a unified, service-focused voice to deliver an exceptional customer experience.
Additionally, she is responsible for writing, editing and disseminating Employee, Ops and Crisis Communications. As a crisis communicator, Trinh develops targeted, service outage and severe weather messaging for impacted customers located across Comcast’s entire footprint. In 2012, her development of a proactive "readiness" e-mail communication to help Comcast customers prepare for the impending impacts of Hurricane Sandy earned her a Crisis Communications Best Practice honor from Exact Target Global Marketing.
Since joining the National Customer Operations department in 2011, Trinh has approached every initiative with a customer service lens and has been involved in efforts that have reshaped the way the business thinks about service communications and its impact on the customer experience. Trinh began her career at Comcast in 2008 when she joined as a Sales Communications Specialist for Comcast Business, a sector of the company that provides small and mid-sized companies with advanced technology solutions. In this role, she managed multi-channel communications for the entire commercial sales organization.
Prior to joining Comcast, Trinh began her communications career in the Medical Technology industry at Power Medical Interventions, where she served as Marketing Communications Manager for nearly five years. Trinh currently resides in Philadelphia and enjoys traveling, cooking and staying active in her spare time.