Technology Manager, Service Assurance Support Operations Cox Communications
Tuoi (two-ee) Nguyen (win) serves as a Technology Manager of Service Assurance for Cox Communications. Her primary responsibilities include an oversight of the enterprise Incident Management process, Training and Knowledge content management that provides the Network Operations Center with robust processes, governance, policies, knowledge and skills to effectively and efficiently resolve customers’ service interruptions – assuring high service quality and an optimal customer experience across 6 Regional markets.
Tuoi joined Cox Communications in 2010 as a Senior Business Analyst consultant in the Technology Operations department supporting Executive leaders. She served as a liaison between the business and technology areas, translated business problems into system requirements and worked with technology partners to implement viable solutions supporting the business needs. She then spent a couple of years of vertically growing her technical and leadership responsibility – leading technical, complex and transformational projects across both business and technology domains. In the winter of 2014, Tuoi converted her employment to Cox as a Senior Technical Project Manager where she managed a diverse portfolio of projects and initiatives across the Technology. Prior to joining Cox, Tuoi started her career at Caterpillar Financial Services in 2008 where she served as a Business Systems Analyst supporting Seibel CRM and various business applications used by Customer Relations and Contract Services.
Tuoi holds a Bachelor of Business Administration in Management Information Systems from the University of Georgia and is expected to complete her MBA for Innovations from Mercer University May 2019. Tuoi is certified in ITIL Foundations 2018, Six Sigma Green Belt 2017, Project Management Professional (PMP) 2013, Georgia Real Estate License 2010 and was a recipient of UGA MIS Advisory Board Scholarship 2008.
On her spare time, Tuoi enjoys spending quality time with her two children – Hanson (6) and Haylen (2), engaging in outdoor activities and going to the beach. Tuoi also enjoys engaging in entrepreneurial activities in her family coffee shop and real estate investing.