Letter from Jennifer Holt, Greater Chicago Chapter President
Who have you thanked lately? From an early age, we all learned from our parents to say "thank you." Those two words allow us to show our appreciation and respect for the time and effort put forth by others. While there are so many occasions to show our gratitude, why is it that there are millions of times when we do not express it?
"Feeling gratitude and not expressing it is like wrapping a present and not giving it." ~ William Ward
I was recently inspired by a blog posting that suggested scheduling time in your calendar each week for "Thank You Thursdays."
What a fabulous idea! So simple and easy to remember. The blog does a nice job of suggesting 10 different types of people you can thank from direct reports and your customers to family or service members. It then goes on to provide you with 10 examples of how to thank people.
Employee Appreciation Day is the first Friday in March. I would like to challenge everyone to make sure some of the first people you thank are your employees. Organizations that have a "culture of recognition" have employees who report they are five times more likely to feel valued, seven times more likely to stay with the company, six times more likely to invest in the company, and eleven times more likely to feel completely committed in their jobs, which has been shown to account for 57-percent greater effort on the part of employees in research by Towers Perrin. Even further, "a strong correlation exists between employee satisfaction, customer satisfaction, and ultimately, a company's revenue and profitability," said Justin Schuster, vice president of enterprise products at MarketTools, Inc. "Satisfied, engaged employees provide a better customer experience that leads to customer satisfaction and loyalty."
What are you going to do to celebrate and recognize the efforts of your employees? I suggest we start with "thank you." "Of all the attitudes we can acquire, surely the attitude of gratitude is the most important and by far the most life-changing." ~ Zig Ziglar
Greater Chicago Chapter President
I Am WICT!