Letter from Jennifer Holt, Greater Chicago Chapter President
Last month, I had the privilege of attending the WICT Greater Texas Lone Star Awards Celebration and Leadership Seminar. Congratulations to the Greater Texas Chapter for doing a phenomenal job honoring the best and brightest cable industry stars in Texas! During the event, I was reminded that cable is a relationship business, and to be successful you need to get out and meet people and learn what makes them tick at work and in their personal life.
Have you had a chance to meet John Crowley, Regional Senior Vice President for the Comcast Greater Chicago Region? John joined the Greater Chicago market in January. He has more than 29 years of experience in the cable industry leading several organizations through various stages of strategic and tactical developments. He spent the last 11 years with Charter Communications as Vice President and General Manager over the Minnesota and Nebraska operations, and most recently as the Regional Vice President over the Southeast Region, providing strategic leadership and overseeing the day-to-day operations for over 3,300 team members throughout seven states, serving nearly 2 million customers.
Recently, WICT Greater Chicago had an opportunity to ask John a few questions to help us get to know him better.
How has your upbringing resulted in your success?
I was part of a large family consisting of five brothers and a sister. I had great parents who taught me many life lessons. Being the fourth boy of five brothers, I learned how to be very competitive and how to take care of myself. We were always outside playing some sport or activity. I was involved in multiple sports through HS and college so I also learned the value of hard work, discipline, and good teamwork. Those core values helped shape who I am today.
What’s the best career advice you ever received?
Work hard and try and find a career doing something you enjoy. Maintain a balance between your personal and professional life. If you take care of your employees, they will take care of the customers, and the numbers will take care of themselves.
What’s the biggest issue facing the cable industry today?
Taking on the various competitors and continuing to improve the customer experience. We are only as good as our customers tell us we are.
What kind of a leader are you?
I try to lead by example by treating all employees with respect. I try to be as communicative as I can and listen to what is going on in the field. I try to build a winning culture and create a team first atmosphere.
What’s the biggest career risk you have ever taken?
I was part of a startup CLEC that ultimately went under due to lack of funding. It was a great experience being part of a company that was built from the ground up. I left a secure job to take a risk and I don’t regret it. It ultimately lead me to this great opportunity with Comcast as part of the GCR team.
How do you relax and rejuvenate yourself?
I try and exercise when I can to reduce stress and stay healthy. I enjoy golfing when time permits. I also enjoy time with my family going to some event or game with one of my children. I love being by the ocean (or lake) to help reenergize me.
What’s one thing most people don’t know about you?
I was a two sport athlete (football & baseball) in college. I also did a lot of coaching for my son and daughter’s various youth sports teams as they were growing up. If I weren’t in the cable business, I probably would have ended up being a full time coach somewhere.
Thanks, John, for sharing with the WICT Greater Chicago Chapter what has made you successful.
For suggestions on how you can build business relationships, check out this article on Inc.com.
1. Encourage honest feedback.
2. Listen more than you talk.
3. Make a routine.
4. Be honest.
5. Take notes.
6. Give more than you receive.
7. Be proactive.
8. Be real.
9. Turn blunders into opportunities.
10. Make it personal.
WICT Greater Chicago Chapter
I Am WICT!
News from National
Click the links below to learn about upcoming WICT National events, nomination deadlines and more.
Three Fellowships Now Available to Attend the 2012 WLC
THANK YOU TO OUR WICT GREATER CHICAGO SPONSORS
2012 Platinum Sponsor
2012 Gold Sponsor
2012 Silver Sponsor