WICT COVID-19 Information

WICT’s Response to COVID-19:

We look forward to welcoming our members and partners back together in person in the second half of 2021 but understand there may be questions about what a return to in-person programs will look like. With our in-person programs still months away, it is hard to predict traveling/gathering conditions and where venue cities will stand with their reopening plans. Rest assured, WICT, along with our hotel partners, are taking precautions to ensure a safe and healthy experience. We will provide necessary updates as they become available and continue to add more information as program dates approach and/or in the event of changes to guidelines or policies from organizations such as the WHO, CDC, local and state authorities and our hotel partners.

Please visit our summary of the industry’s response to the pandemic here.


Betsy Magness Graduate Institute 

The information below relates to the BMGI session from November 17 – 19, 2021 at The Four Seasons in Baltimore, MD. This was updated on April 30, 2021, but please note hotel procedures are subject to change.

The Four Seasons has always gone above and beyond when welcoming guests to their properties around the world. In light of COVID-19 they have launched an enhanced global health and safety program, Lead with Care. This program was formed with consultation from Johns Hopkins Medicine International, the global division of health care and research at Johns Hopkins Medicine.

  • Guests will go through a screening process upon arrival, this may include a temperature check and questions regarding your health and recent travel.
  • All guests (ages 10 and up) and employees are required to wear a mask or face covering when in public indoor spaces. This requirement is mandatory for all guests, even once fully vaccinated.
  • Guests have access to on-property COVID-19 testing and off-site COVID-19 testing available. Testing is provided by a third party and the Front Desk can provide additional pricing information.
  • Each property has an appointed Hygiene Officer focused on implementing enhancements to already stringent procedures.

Based on health care expertise and enabled by access to leading technologies and tools, Lead With Care outlines clear operational procedures that educate and empower our employees to take care of guests and each other and is implemented at all Four Seasons properties globally. While guests may see many of the enhanced Lead With Care operational procedures, behind-the-scenes measures also take place through employee training, additional food handling protocols, and enhancements to ventilation systems and other back-of-the-house operations. Read more about the Lead With Care initiative here.

Additional Information


Betsy Magness Leadership Institute

The information below relates to the BMLI session from August 10 – 11, 2021, at Rancho Bernardo Inn in San Diego, CA. This was updated on March 31, 2021, but please note hotel procedures are subject to change. 

The Rancho Bernardo Inn (RBI) has always taken great pride in delivering the highest standards in cleanliness and hygiene. Their rigorous, ongoing training program ensures a clean, safe and healthy environment throughout the resort for their valued guests and employees.

  • RBI is Clean + Safe certified by the California Hotel & Lodging Association.
  • They have implemented the American Hotel & Lodging Association’s Stay Safe industry-wide initiative, developed under the guidance of an Advisory Council of industry leaders and public health experts.
  • Each department of the hotel has established its own detailed set of procedures, which are based on expert guidance from leaders in sanitization and safety. You can read more about each department’s safety precautions here.
  • RBI has established additional criteria for their meetings & events on-site. All events and meeting spaces comply with social distancing requirements.

Additionally, we will be holding all meals outdoors, enforcing physical distancing and requiring masks for all participants and instructors during sessions.

Additional Information


Executive Development Series

The information below relates to the EDS sessions from November 3-5, 2021, at The Inn at Rancho Santa Fe in San Diego, CA. This was updated on April 20, 2021, but please note hotel procedures are subject to change. 

The Inn at Rancho Santa Fe has implemented a multi-pronged approach to meet the cleanliness and hygiene requirements of their “Commitment to Clean” standards. A few of the changes and enhancements you can expect during your stay include:

  • A face covering is required for all persons age two and up, including hotel guests, when in public areas or within six feet of another person from a different household.
  • Through their Marriott BonvoyTM mobile app, guests can take advantage of “Contact Lite” service options, including mobile check-in, mobile check-out, mobile key, chat, and guest requests.

Click here to learn more about COVID procedures at the Inn at Rancho Santa Fe.

Additionally, we will be holding all meals outdoors, enforcing physical distancing and requiring masks for all participants and instructors during sessions.

Additional Information:


Rising Leaders Program

The information below relates to the RLP session from October 17-22, 2021, at The Hilton Torrey Pines in La Jolla, CA. This was updated on April 21, 2021, but please note hotel procedures are subject to change. 

Their promise to you is to deliver the same level of reliable and friendly service you’d expect from Hilton, but with the added confidence of industry-leading hygiene practices created to keep you safe.

  • Hilton has partnered with RB, makers of Lysol® & Dettol®*, to help deliver an even cleaner stay for our guests with the creation of the Hilton CleanStay program.
  • To address safe group travel practices and evolve today’s event experience, Hilton EventReady with CleanStay is the next phase of Hilton CleanStay. The program expands on the elevated sanitation standards of the Hilton CleanStay program, addressing every touchpoint of the meeting experience.

Guests can feel safe on the property due to the various safety and cleaning measures in place at Hilton’s across the globe. All guest rooms go through a thorough cleaning process and are sealed before the guest arrives. Face coverings are required in all indoor public areas and there is a contactless check-in process in place for all guests. You can read more about Hilton’s CleanStay program

Additionally, we will be holding all meals outdoors, enforcing physical distancing and requiring masks for all participants and instructors during sessions.

Additional Information:


The information below relates to the RLP session from November 14-19, 2021, at The Omni Amelia Island in Fernandina Beach, FL. This was updated on February 8, 2021, but please note hotel procedures are subject to change. 

In an effort to Stay A Part of Safety, Omni has updated their already thorough cleaning guidelines and implemented additional processes and procedures to ensure your health, safety and comfort as part of the new “Omni Safe & Clean” initiative.

  • The Omni Safe & Clean initiative follows the guidelines set forth by the Centers for Disease Control and Prevention (CDC) and each individual Omni location will adhere to local and/or federal mandates.
  • Similarly, these guidelines meet or exceed the “Stay Safe” initiative set forth by the American Hotel & Lodging Association (AHLA), an industry-wide initiative focused on enhanced hotel cleaning practices, social interactions, and workplace protocols to meet the new health and safety challenges and expectations presented by COVID-19.

Within each of the Omni’s individual hotels and resorts, guests can expect to see their standards implemented allowing their associates to provide exceptional service in a safe environment. You can listen more about the Omni Safe & Clean initiative.

Additionally, we will be holding all meals outdoors, enforcing physical distancing and requiring masks for all participants and instructors during sessions.

Additional Information:


The Coronavirus Self-Checker, created by the CDC, is an interactive clinical assessment tool that will assist individuals ages 13 and older, and parents and caregivers of children ages 2 to 12 on deciding when to seek testing or medical care if they suspect they or someone they know has contracted COVID-19 or has come into close contact with someone who has COVID-19.